Digital delivery
Coins are delivered electronically to the Sawaalif account associated with the order after successful payment verification, usually within minutes. There are no physical products or shipping fees. If the balance is delayed, check your purchase history and contact support before paying again. Transactions under review may take longer.
When to request a refund
Contact us if you were charged twice, did not receive the purchased quantity, received an item that does not match the order, or cannot use it because of a technical fault. Report suspected unauthorized payments promptly to us and your payment provider to protect your account.
Change-of-mind requests for unused coins are reviewed according to the order circumstances and local law. Sent gifts and consumed coins ordinarily cannot be returned solely because you changed your mind. This does not exclude remedies for errors, nonconformity or rights required by law. We do not prohibit payment disputes.
How to submit a request
Email support@sawaalif.com with your user ID, order reference, transaction date, amount and currency, payment channel and reason for the request. You may attach a receipt with sensitive details removed. Never send your password, verification codes or full card number.
We review the transaction, delivery and usage records, and communicate the outcome or any further information needed. Approval is not automatic. Approved refunds are issued to the original payment method through its provider; corresponding credits may be removed to prevent duplicate benefits. Your bank or payment provider determines when the money arrives.
Apple, Google and other store purchases
If Apple, Google Play or another store issued your receipt, follow that store’s refund procedure; we may not be able to refund you directly. You can still contact us to investigate missing coins and provide order information.
Cancellation and local rights
The coin packages displayed here are one-time purchases, not recurring subscriptions. You can leave checkout before confirming payment. After delivery, cancellation is handled as a refund request. Any separate subscription is cancelled through its billing provider under the terms shown when subscribing.
Any mandatory local right to withdraw, repair, replacement or refund remains available. Where immediate digital delivery and loss of a withdrawal right require express consent, that consent must be requested during purchase; merely reading this page does not waive your rights.