Privacy

This policy explains how the Sawalif app ("the app", "we") collects, uses and protects your data. Operator: the Sawalif team. Contact: support@sawaalif.com

1. Who may use the app

The app is for adults aged 18 and over. We do not knowingly collect data from anyone under 18 and will delete such accounts when we become aware of them.

2. Data we collect

Account data: phone number, display name, gender, date of birth or age, country, profile photo and user ID. When you sign in with Google or Huawei we receive your name, email address and account ID from that provider.

Content you create: text and voice messages, photos and videos you send in chats or post in Moments, room names and descriptions, and family or agency data.

Voice in rooms: your voice in live rooms is transmitted in real time through our streaming provider ZEGOCLOUD. Sawalif does not keep recordings of voice rooms.

Purchase data: coin and gift purchase history and wallet balance. Payments are processed by payment providers (Google Play, Apple, Stripe, PayerMax); we never store card numbers.

Device and usage data: device identifier (Android ID) for account protection and abuse prevention, push notification token, device model and OS version, IP address, language, usage logs and crash logs.

Permissions: microphone for speaking in rooms and voice messages; camera, photos and videos for your profile picture and sharing in chats and Moments; notifications for alerts; Bluetooth for routing audio to headsets. You can revoke any permission in your phone settings; only the related feature stops working.

3. Why we use the data

• To create your account, sign you in and verify you with an OTP code.
• To run voice rooms, chat, gifts, Moments and rankings.
• To process purchases, credit coins to your wallet and prevent fraud.
• To send notifications you asked for.
• To protect the community: detect duplicate or abusive accounts and handle reports and blocks.
• To improve performance and fix crashes.

We do not sell personal data, we show no third-party ads, and we do not collect the advertising ID.

4. Who we share data with

We share data only with service providers that process it on our behalf under contract:

• ZEGOCLOUD: real-time voice streaming and instant messaging.
• Pusher: real-time room and chat updates.
• Google Firebase: push notifications and Google sign-in.
• Google Cloud Storage: photo and media storage.
• Google Play, Apple App Store, Stripe, PayerMax, Huawei: payment processing.
• Huawei Mobile Services: sign-in and payments on Huawei devices.

We may disclose data when legally required or to protect users from serious abuse.

5. Security

Data travels between the app and our servers over encrypted connections (TLS). Session data is stored on your device in the operating system's secure storage. Access to data is limited to staff who need it for their work.

6. Retention and account deletion

We keep your data while your account exists. You can delete your account inside the app via Profile > Settings > Account management > Delete account, or through https://sawaalif.com/delete-account.html. On deletion your account is deactivated immediately and signed out on all devices; profile data and content linked to you are then permanently removed within 30 days, except financial transaction records we must keep for the period required by law.

7. Your rights

You may access, correct and delete your data, withdraw permissions and object to specific processing. Write to support@sawaalif.com and we will respond within 30 days.

8. International transfers

Data may be processed on servers outside your country by the providers listed above, under appropriate safeguards.

9. Changes to this policy

Updates are published on this page with a new "last updated" date. Material changes will be announced inside the app.